Our Services

Texas Star HMES provides 24 hour availability of services to provide equipment including installation when necessary by delivery personnel.All medical equipment transactions are managed through our on-line ordering system software. This helps ensure that your billing is accurate. Texas Star HMES Management Solutions can work with your current hospice, nursing home, home health and other companies to provide better equipment and supplies for your patients, increasing their comfort level and keeping expenses low. Our qualified staff can provide answers and solutions to the very difficult and often times stressful situations that can occur between providers and DME companies. Our goal is to offer the service and support that increases a patient’s quality of care.

Item Order

Our order entry management suite will make it easy to order and track equipment and provide everything a patient may need. Numerous reports help manage your costs with simplified billing designed to reduce time and effort. Orders can also be placed by email or fax by sending your orders to dmeorders@txstarhmes.com or 972-226-6096, respectively. Please include patient name, date of birth, shipping address, and contact information.

Pickup

When rental equipment is no longer needed, we will coordinate with the hospice, patients, and/or patient caregivers convenient times for equipment pickup. Pickup requests can be made using the order entry management suite, or by email, fax, or phone.

Return and Exchange

Texas Star HMES takes great pride in offering the absolute best in medical equipment and supplies from leading manufactures and your satisfaction is our goal. We are here to help if you ever find it necessary to return or exchange an item.
Most items may be returned within 30 days of delivery and must be returned at the customer’s expense. All returns or exchanges are subject to an industry-standard restocking fee of up to 25% and for all item(s) or orders that received the free shipping promotion; our outbound shipping costs will be deducted from your return refund.
Due to health, hygienic and safety regulations, items such as incontinence, ostomy, urology, personnel protection equipment, oxygen soft goods and items designed for single-use cannot be returned or exchanged. This includes products that are still considered to be in new condition or are not yet opened, as well as additional items marked specifically as non-returnable in the item description.
All returns are subject to inspection and must be in new, unused and resalable condition (no scratches, cracks or dirty wheels) and contain the original packing materials. Any merchandise deemed unsuitable for resale will not be accepted for a refund.
We will only reimburse return shipping costs if items being returned shipped due to our error. Otherwise, the customer is responsible for the original delivery costs and the return shipping expenses.

Shipping & Delivery

Orders for medical supplies can be placed either through email or through our order entry management suite. All orders are available for pickup from our warehouse after 1 hour of order placement. Supplies included with a Durable Medical Equipment (DME) order will be delivered with the equipment.
Orders with a $100 minimum will be delivered free of charge to a hospice’s office. Orders submitted before 12:00 pm will be delivered the same day.
Orders will have 5 delivery options to choose from upon checkout. Each delivery option selection will have a corresponding delivery charge. Delivery options range from same day delivery to 5 business days.

Warranty and Repair

All rental equipment we provide is serviced and cleaned by our technicians before it leaves our warehouse. Any equipment that experiences service issues or failures will be repaired or replaced by our technicians. Our services are available 24/7, so you know you can trust us to be there when you need it.