All orders placed by 2:00 PM EST are shipped the same day (subject to stock availability). Due to size or weight, some items may require extra time for delivery. Special and custom orders may take up to 3-4 weeks for delivery. Please call us if you have any questions about your order or shipping timeframe. All shipments are discretely and safely packaged.
How To Order
Please call 1-866-574-2536 or order using our secure online shopping cart 24 hours/ 7 days a week. Click Here to Order Now.
Please make sure your customer number, name, address, daytime phone number, credit card number with expiration date, and complete ordering information are included.
Order By Fax: (972) 226-6096
Order By Mail:
Texas Star HMES
Attention: Sales Department
2611 N Beltline Road #113
Sunnyvalle, Texas, 75182-9301
For your convenience we accept American Express, Discover, Master Card and Visa. You can also pay by E-check or send your payment to the address above. Please note that it make take 5-7 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $30 penalty fee.
Texas Star HMES offers Corporate Account, Net 30 terms to qualified: government entities, schools, universities, colleges, ambulance corps, extended care and medical facilities, rehab centers, hospitals and businesses (B2B).
We are delighted to offer a volume discount – 5% off orders of five (5) or more of the same item or type of item, and 10% off orders of twenty (20) or more.
Payments are accepted via Credit Card: Visa, MasterCard, American Express, Discover, Google Checkout and PayPal in addition to, corporate check and wire transfer.
For corporate customers with total purchases of $2,500 or more, we are now pleased to offer competitive leasing and financing options for terms as long as 5-years. A downloadable application is available here. For more information on our programs or to obtain a detailed quote please contact Robert at 1.866-574-2536 x 103 or e-mail: email@example.com
Purchase Orders (PO) require all the following information clearly listed:
- Purchase Order (PO) number
- Contact name, telephone number and e-mail address
- Shipping address
- Billing address
- Federal Tax ID number
- Item number
- Quantity desired
- Unit cost for each item
- Shipping charge (if applicable)*
- Terms noticeably listed as 'Net 30'
*Purchase orders (PO), CODs and credit lines are not eligible for standard online FREE shipping or other online discounts and promotion, since they are not prepaid; actual shipping charges will be added to the invoice. Corporate account holders may access promotions offered to them specifically via e-mail or other communications.
W-9 Forms can be emailed or faxed to you at your request.
Purchase Orders can be faxed to (972) 226-6096, e-mailed to firstname.lastname@example.org or mailed to our corporate address:
Texas Star HMES
Attention: Sales Department
2611 N Beltline Road #113
Sunnyvalle, Texas, 75182-9301
Texas Star HMES reserves the right to deny any pending shipment for overdue accounts. Overdue invoices shall bear interest at 1.5% per month or at the maximum rate permissible by law. Customer shall be responsible for any and all costs of collection.
Download: Credit Application
To register, simply fax back the completed credit application along with your first Purchase Order to: (972) 226-6096. Once the application has been received and we have had a chance to review your references, you will receive an e-mail welcoming you to our Corporate Account program.
US Government and Educational Institutions
No payment is required at the time of purchaser for most United States Federal, State and Local Governments, as well as Educational Institutions. Simply set up your account online and Fax us your PO# (Purchase Order) to 1-972-226-6096. The purchase order number is necessary in order for us to process your request. Our standard payment terms are Net 30 Days.
If you are experiencing any difficulties in setting up your online account or placing an order call us at Toll Free 1-866-574-6096. Any of our Customer Care Advocates would be glad to assist you.
Texas Star HMES maintains a distribution center in Dallas, Texas so that our customers receive their orders promptly. As a result some states require us to collect sales tax on items shipped to its residents since we maintain distribution centers within the state. Currently, the law in New York, California, Massachusetts and Florida requires that we collect sales tax on merchandise shipped to locations in those states. All other states do not require us to collect sales tax. Sales tax will automatically be calculated during checkout based on the shipping State and/or Zip Code.
If the customer or facility receiving the merchandise is registered in the state of New York, California, Massachusetts or Florida and is legally exempt from sales tax, include a copy of your exemption or resale certificate with your payment or fax to: (972) 226-6096. Your sales tax will then be credited and/or exempted for all current or future orders.
Returns & Exchanges
Texas Star HMES takes great pride in offering the absolute best in medical supplies and equipment from leading manufactures and your satisfaction is our driving motive. However, you may occasionally find it necessary to return or exchange an item.
Most items may be returned within 30 days of delivery and must be returned at the customer’s expense. All returns or exchanges are subject to an industry-standard restocking fee of up to 25% and for all item(s) or orders that received the free shipping promotion; our outbound shipping costs will be deducted from your return refund.
Returns requests beyond thirty (30) days from date of delivery, special orders, E-Gift Certificates and shipping charges are not returnable or refundable.
Due to health, hygienic and safety regulations, items such as incontinence, ostomy, urology, gloves, hand splints, all bathroom safety items, oxygen cylinders (tanks) and regulators and items designed for single-use cannot be returned or exchanged. This includes products that are still considered to be in new condition or are not yet opened, as well as additional items marked specifically as non-returnable in the item description.
All returns are subject to inspection and must be in new, unused and resalable condition (no scratches, cracks or dirty tires) and contain the original packing materials, manuals and blank warranty cards. Any merchandise deemed unsuitable for resale will not be accepted for a refund.
We will only reimburse return shipping costs if items being returned shipped due to our error. Otherwise, the customer is responsible for the original delivery costs and the return shipping expenses.
Order cancellation requests received after the order has been submitted is subject to our set return policies. You must accept delivery and contact us to obtain a RMA number and return shipping address.
A Return Merchandise Authorization (RMA) number must be obtained from our Customer Support department for any and all returns.
To obtain your RMA number simply call toll free at 1-866-574-2536 (option 2) during our hours of operation or complete our online Return Authorization Request Form by clicking here.
Do not send any returns to our corporate headquarters listed on our Contact Us page - it will not be accepted. You will be provided with the return address along with your RMA number. Shipping charges will be deducted for shipping fees related to unauthorized returns that have to be redirected to the appropriate return facility.
Item(s) being returned must be returned within 14 days of receiving your Return Authorization Number.
We are not responsible for returns that are either lost or that arrive to the returning facility damaged. We strongly recommend that you insure the shipment for its retail value and obtain a valid tracking number for your records to protect against shipping damage or loss.
Refunds for returns that included a valid RMA number will be issued after receipt and warehouse inspection approval, via original payment method within approximately 14 business days. If you paid via check or money order a check will be issued within 4 weeks.
Texas Star HMES will honor all applicable manufacturer warranties. Please call us at 1-800-278-0227 or e-mail us for a Return Authorization (RA#). In the case of defective or broken components, return only the component.
We respect your privacy. We will not sell or share your name, phone number or any information about you with any other company without your expressed written permission. We do not do any telemarketing (we ask for your phone number in the rare event that there is a problem with your order, or, if we need to verify credit card information for your protection).
If you do not wish to receive information on new products and other promotions from our company by e-mail, you can choose to opt-out of our e-mail promotions when you place your order (by clicking on the E-Mail Promotion Opt-Out check box), or you can e-mail us at
* Guarantee not valid on competitor bonus offers, free offers, auction websites, non-retail (wholesale) websites, private sales, special buys, promotions, typographical errors, clearance sales, member club pricing, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction. Internet and/ or Mail Order competitor offers must include shipping and handling charges as the basis for comparison. Item must be identical make and model# in brand-new condition. The terms of this guarantee are subject to change without notice.