PATIENT BILL OF RIGHTS
As an individual receiving home health care services from our organization, let it be known and understood that you have the following rights:
- To select those who provide your home care services.
- To have your privacy and your property respected at all time and to receive our Notice of Privacy Practices.
- To have your questions answered promptly.
- To know what services are available, including translators.
- To have your communication needs met.
- To be free from restraint and seclusion which are not medically necessary.
- To be provided with legitimate identification by any person or persons who enters your residence to provide home care for you.
- To receive the appropriate or prescribed service in a professional manner without discrimination relative to your age, sex, race, religion, ethnic group, sexual preference or physical or mental handicap.
- To be promptly informed if the prescribed care or services are not with the scope, mission, or philosophy of National HME and therefore, be provided with transfer assistance to an appropriate care or service organization.
- To be dealt with and treated with friendliness, courtesy and respect by each and every individual representing National HME, who provides treatment or service for you, and be free from neglect or abuse, be it physical or mental.
- To assist in the development and planning of your health care program that is designed to satisfy, as best as possible, your current needs.
- To be provided with adequate information from which you can give your informed consent for the commencement of service, the continuation of service, the transfer of service to another health care provider, or the termination of service.
- To express concerns or grievances, and to recommend modifications to your home care service without fear of discrimination or reprisal.
- To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, and risks of treatments within the physician’s legal responsibilities of medical disclosure.
- To receive care and services within the scope of your health plan promptly and professionally, while being fully informed as to our organization’s policies, procedures, and charges.
- To refuse care, within the boundaries set by law, and receive professional information relative to the ramifications or consequences that will or may result due to such a refusal.
- To request and receive the opportunity to examine or review your medical records.
- To request and receive data regarding services or costs thereof privately and confidentially.
- To formulate and have honored by all health care personnel an advance directive such as a Living Will, a Durable Power of Attorney for HealthCare, or a Do Not Resuscitate order.
- To expect that all information received by this organization shall be kept confidential and shall not be released without written consent.
- To be involved, as appropriate, in discussion and resolutions of conflicts and ethical issues related to your care.
Should have any questions or concerns please contact us at 866-574-2536.