Privacy Policy.

ShalemSupply.com respects the privacy of its customers' personal or health related information and will not, under any circumstances, exchange, sell or otherwise spread the use of any information collected on the website, by telephone or by mail.  All information collected will be kept confidential and used only to serve customers or as required by law.
Please note, if you decide not to receive marketing emails from Texas Star HMES Supply.com, you may still receive 'Transactional' email messages regarding your order (i.e., order confirmation, shipping information, customer service notifications, abandoned shopping cart reminders, etc). You can easily opt out of all email communications from us by clicking on the "Unsubscribe" link at the bottom of all email messages. If you have questions or concerns regarding this statement, please contact us at:
The Texas Star HMES Supply.com may use cookies to improve your online browsing and shopping experience. These cookies will not store any personal information such as your name, physical address, e-mail address, or telephone number. They merely inform us that you have previously visited our site.
"Cookies" are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personal identifying information, but they do enable us to personalize our home page for you and allow us to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent it from doing so. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.
Keeping your personal information confidential is a top priority for all Texas Star HMES Supply.com employees.

Credit Card Security
At Texas Star HMES Supply.com the security of your credit card information is a top priority. We have taken significant steps to ensure that your payment and personal information is processed accurately, confidentially and securely.
Click to Verify - This site has chosen a VeriSign SSL Certificate to improve Web site security
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
Texas Star HMES Supply.com is secured via VeriSign SSL (Secure Socket Layer) utilizing true 128-bit or 256-bit SSL Certificate, thus offering the maximum level of encryption security attainable.
As an added level of security for orders placed on the Internet - and not via telephone, fax or mail - Texas Star HMES Supply .com does not maintain records of credit card numbers and/or their expiration dates on file. This information is securely passed directly to our credit card processing company during the ordering process.
Texas Star HMES Supply .com is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" McAfee SECURE mark appears only when a web site's security meets the highest security scanning standards of the United States government, as well as of Visa, MasterCard, American Express and Discover.
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Corporate Accounts
Texas Star HMES Supply .com offers Corporate Account, Net 30 terms to qualified: government entities, schools, universities, colleges, ambulance corps, extended care and medical facilities, rehab centers, hospitals and businesses (B2B). 
We are delighted to offer a volume discount – 5% off orders of five (5) or more of the same item or type of item, and 10% off orders of twenty (20) or more.
Payments are accepted via Credit Card: Visa, MasterCard, American Express, Discover, Google Checkout and PayPal in addition to, corporate check and wire transfer.
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For corporate customers with total purchases of $2,500 or more, we are now pleased to offer competitive leasing and financing options for terms as long as 5-years. A downloadable application is available here. For more information on our programs or to obtain a detailed quote please contact Robert at 1.866-574-2536 x 103 or e-mail: Robert@texas.com
Purchase Orders (PO) require all the following information clearly listed:

  • Purchase Order (PO) number
  • Contact name, telephone number and e-mail address
  • Shipping address
  • Billing address
  • Federal Tax ID number
  • Item number
  • Quantity desired
  • Unit cost for each item
  • Shipping charge (if applicable)*
  • Terms noticeably listed as 'Net 30'

*Purchase orders (PO), CODs and credit lines are not eligible for standard online FREE shipping or other online discounts and promotion, since they are not prepaid; actual shipping charges will be added to the invoice. Corporate account holders may access promotions offered to them specifically via e-mail or other communications.
W-9 Forms can be emailed or faxed to you at your request.
Purchase Orders can be faxed to (972) 226-6096, e-mailed to  Info@texas.com             or mailed to our corporate address:
Texas Star HMES Supply Inc
Attention: Sales Department
2611 N Beltline Road #113
Sunnyvalle, Texas, 75182-9301

Texas Star HMES Supply.com reserves the right to deny any pending shipment for overdue accounts. Overdue invoices shall bear interest at 1.5% per month or at the maximum rate permissible by law. Customer shall be responsible for any and all costs of collection.
Download: Credit Application
To register, simply fax back the completed credit application along with your first Purchase Order to: (972) 226-6096. Once the application has been received and we have had a chance to review your references, you will receive an e-mail welcoming you to our Corporate Account program. 
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Sales Tax
Texas Star HMES Supply.com maintains numerous distribution centers across the United States so that our customers receive their orders promptly. As a result some states require us to collect sales tax on items shipped to its residents since we maintain distribution centers within the state. Currently, the law in New York, California, Massachusetts and Florida requires that we collect sales tax on merchandise shipped to locations in those states. All other states do not require us to collect sales tax. Sales tax will automatically be calculated during checkout based on the shipping State and/or Zip Code.
If the customer or facility receiving the merchandise is registered in the state of New York, California, Massachusetts or Florida and is legally exempt from sales tax, include a copy of your exemption or resale certificate with your payment or fax to: (972) 226-6096. Your sales tax will then be credited and/or exempted for all current or future orders.
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Methods of Payment
For your shopping convenience, Texas Star HMES Supply.com accepts most major credit cards, including Visa, MasterCard, American Express, Discover, Google Checkout and PayPal.
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In addition, Texas Star HMES Supply.com accepts personal checks, corporate checks, money orders, cashier’s checks or C.O.D. Checks must be in U.S. dollars and drawn on a U.S. bank. In addition, all checks must include a valid nine-digit bank routing number (ABA code) MICR-encoded on the bottom of the check. Merely click here to print and fill out an order form, then mail your check or money order along with your order form to:
Texas Star HMES Supply Inc
Attention: Sales Department
2611 N Beltline Road #113
Sunnyvalle, Texas, 75182-9301

In addition, please make certain that your order number is written clearly on your check. All orders are processed when payment is received. Therefore, if you are paying by check or e-check your order may be delayed for up to one week to allow for the funds to completely clear. Returned checks are subject to a minimum fee of $30.00.
For more information contact our friendly sales team via telephone at 1-866-574-2536, email at Info@texas.com,
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Shipping & Delivery
Most items are in stock for immediate shipment and delivery. For the speediest delivery, items are shipped from the closest in-stock warehouse. Most orders are typically delivered in 3 business days or less from date shipped but few may take as long as seven. Some orders may be shipped from various stocked warehouses and thus be delivered in more than one box and/or on different days. Rest assured this will not affect your shipping charges. 
Most power wheelchairs, scooters and lift chairs usually leave the warehouse within 1 – 3 business days and may be delivered by common carrier or via freight company and thus may take 5 – 7 business days from when it leaves the warehouse. The freight company will contact you when the item has arrived at their local freight facility to schedule a delivery time that is most convenient for you.
In the unlikely event that an item is out of stock, on backorder, needs to be special ordered or there is a delay in the processing of your order you will be notified via e-mail within 1 business day with an estimated time of delivery. It is the customer's responsibility to respond to e-mails originating from our Customer Support department. Delayed responses may cause a delay in shipment of your item(s) in question. Customers who choose not to provide us with a current and functioning email address may not receive these notifications. Product substitutes will be offered, whenever possible. If we are unable to fulfill the order, you will be promptly refunded.


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Orders typically ship via UPS or FedEx ground though some are delivered via USPS or freight company. Orders over $100 will receive FREE SHIPPING; whereas orders under $100 ship for a flat-rate fee of $6.95 per order.
FREE SHIPPING or flat-rate shipping does not apply to International Checkout orders as well as orders to the following States and Territories: AK, HI, AS, FM, GU, MH, MP, PW, PR and VI. These orders must be placed via our International Checkout option on our shopping cart page. The Medical Supply Depot.com partnered with a trusted third party company, International Checkout, to fulfill orders for our international customers. Simply place any items you wish to purchase into your shopping cart and choose “International Checkout” option. The items will automatically be transferred into an International Checkout cart. You may pay with international credit cards, bank wire transfer and PayPal. International Checkout will process your payment and guarantee delivery. Once the order is completed, all inquiries should be directed International Checkout Customer Support Department. For more information on International Checkout, click here. Discounts and promotions are not valid for international checkout orders.
Expedited (Next Day Air, Second Day Air, or 3 Day Select.) shipping is available for an additional fee. Contact our sales team at: 1-866-574-2536 or Info@texas.com for complete details or place a request in the 'Expedited Shipping Request' box on the 'REVIEW & SUBMIT' page of the checkout and all additional fees (regardless of what the checkout or order confirmation shipping charge state) will be added manually to your order total or as a separate charge at the currier rate once your items have been shipped or at a later date. Expedited shipping is only available for delivery on Monday thru Friday not including legal holidays. Special Saturday delivery may be arraigned for an additional cost but must be requested via contacting out Sales department directly and may not be available on all items. Delivery option refers to the time it takes for your order to arrive after it has shipped - it does not include the time it takes us to process and have your order prepared for shipment. By placing an 'Expedited Shipping' request you herby authorize The Medical Supply Depot.com to charge your credit card for any additional charges required to accommodate your request. 
We are not liable for any lost shipments that occurred due to customer error.  Delivery to a non-existent address is the responsibility of the purchaser. Please make certain that all customer’ related information is entered correctly upon submitting your order.
Order fulfillment emails along with tracking numbers are usually sent within 1 - 2 business days upon shipment of your order. Items may sometimes arrive prior to your receiving the tracking information.
Products ordered and subsequently refused by a customer at their address, three failed delivery attemps or returned without contacting us for a Return Merchandise Authorization (RMA) number will automatically incur a 35% restocking fee. In addition, the original shipping charge will be deducted for all item(s) or orders including those that received the free shipping promotion.  We are not responsible for lost shipments due to customer refusal. Expedited shipping costs will not be credited if delivery of the item is refused.
Shipment boxes that arrive with damage should be signed for as damaged and refused and our Customer Support department must be promptly notified of such.
Merchandise errors must be reported within 24 – 48 hours of delivery. Upon arrival of your shipment, please ensure the contents of your package immediately and report any discrepancies or damages.
Shipping damages must be promptly reported to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as-delivered condition. Claims issued on damaged or lost orders can take the carrier 7 - 10 days to process. Once a claim has been initiated and processed, a replacement will be shipped. We are unable to accept cancellations on merchandise after it arrives damaged or is lost; however, every effort will be made to correct this situation promptly. Packages lost in transit are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Although we are unable to expedite replacements, please be assured that we will work diligently to resolve these matters expeditiously.
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Returns & Exchanges
Texas Star HMES Supply.com takes great pride in offering the absolute best in medical supplies and equipment from leading manufactures and your satisfaction is our driving motive. However, you may occasionally find it necessary to return or exchange an item.
Most items may be returned within 30 days of delivery and must be returned at the customer’s expense. All returns or exchanges are subject to an industry-standard restocking fee of up to 25% and for all item(s) or orders that received the free shipping promotion; our outbound shipping costs will be deducted from your return refund.
Returns requests beyond thirty (30) days from date of delivery, special orders, E-Gift Certificates and shipping charges are not returnable or refundable.
Due to health, hygienic and safety regulations, items such as incontinence, ostomy, urology, gloves, hand splints, all bathroom safety items, oxygen cylinders (tanks) and regulators and items designed for single-use cannot be returned or exchanged. This includes products that are still considered to be in new condition or are not yet opened, as well as additional items marked specifically as non-returnable in the item description.
All returns are subject to inspection and must be in new, unused and resalable condition (no scratches, cracks or dirty tires) and contain the original packing materials, manuals and blank warranty cards. Any merchandise deemed unsuitable for resale will not be accepted for a refund.
We will only reimburse return shipping costs if items being returned shipped due to our error. Otherwise, the customer is responsible for the original delivery costs and the return shipping expenses.
Order cancellation requests received after the order has been submitted is subject to our set return policies. You must accept delivery and contact us to obtain a RMA number and return shipping address.
A Return Merchandise Authorization (RMA) number must be obtained from our Customer Support department for any and all returns.
To obtain your RMA number simply call toll free at 1-866-574-2536 (option 2) during our hours of operation or complete our online Return Authorization Request Form by clicking here.
Do not send any returns to our corporate headquarters listed on our Contact Us page - it will not be accepted. You will be provided with the return address along with your RMA number.  Shipping charges will be deducted for shipping fees related to unauthorized returns that have to be redirected to the appropriate return facility.
Item(s) being returned must be returned within 14 days of receiving your Return Authorization Number.
We are not responsible for returns that are either lost or that arrive to the returning facility damaged.  We strongly recommend that you insure the shipment for its retail value and obtain a valid tracking number for your records to protect against shipping damage or loss. 
Refunds for returns that included a valid RMA number will be issued after receipt and warehouse inspection approval, via original payment method within approximately 14 business days. If you paid via check or money order a check will be issued within 4 weeks.
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Our Mailing List
Texas Star HMES Supply.com periodically sends out promotional e-mails containing new products and/or discounts. To subscribe, simply enter your e-mail address at the bottom column of our webpage or check off the box “Yes! Send me discount offers and health tip newsletters from The Medical Supply Depot” on the registration page of the checkout.
If at any time you do not wish to receive promotional e-mails, kindly e-mail Info@texas.com or click the "Unsubscribe" link at the bottom of all email messages to be removed from our promotional mailing list.
Please note, if you decide not to receive marketing emails from Info@texas.com , you may still receive 'Transactional' email messages regarding your order (i.e., order confirmation, shipping information, customer service notifications, abandoned shopping cart reminders, etc). You can easily opt out of all email communications from us by clicking on the "Unsubscribe" link at the bottom of all email messages. If you have questions or concerns regarding this statement, please contact us at: Info@texas.com
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Medicare & Private Insurance Reimbursements
Texas Star HMES Supply.com does not bill Medicare or other insurance companies directly; however, by the following these steps you may be able to receive up to 80% reimbursement on certain products (see qualifications below). Please note that these guidelines apply generally but do not constitute a guarantee of reimbursement approval. For exact eligibility information please contact Medicare or your insurance provider directly.
In cases of eligibility, to secure reimbursement you will need to submit a doctor’s prescription for the item ordered; proof of delivery, such as a packing slip or shipping receipt; and, in some cases (for Medicare reimbursements), Form 1490.

Eligible products for reimbursement
Medicare eligibility requirements vary from product to product. Therefore, please read the guidelines below to determine whether your specific product qualifies for Medicare reimbursement. For other insurance providers, please contact the company directly to ascertain their policy for each item.

Power Wheelchairs and Mobility Scooters
To qualify for a power wheelchairs and mobility scooters reimbursement, a patient must meet the following criteria:


· 

The patient must suffer from mobility-related limitations on daily living activities, such as eating, bathing, dressing, etc.

· 

The condition being addressed by the mobility device must be the exclusive cause of the above limitations, (for example, not by vision or cognition impairments), unless these can be addressed through caregiver support. (Please note: To qualify for a power wheelchair, it must be demonstrated that the added features of this device would be critical in helping the patient perform one or more of the above mobility-related daily living activities.)

· 

Simple devices such as a cane, walker or manual wheelchair would not sufficiently address the mobility limitation.

· 

The patient demonstrates an ability to operate the device safely. (For a scooter, this includes possessing the necessary strength and postural stability.)

· 

The patient’s environment must allow for the use of a power wheelchair or scooter in all places where the mobility-related activities of daily living normally occur (i.e., kitchen, bedroom, bathroom).


Lift Chairs

To qualify for a lift chair reimbursement, a patient must meet the following criteria:


· 

Patient must suffer from major arthritis of the hip or knee, or from a severe neuromuscular disease.

· 

Patient must be incapable of reaching a standing position on his/her own from a standard armchair in his/her home. (Please note: Medicare does not qualify a patient who has difficulty rising from an arm-less chair, particularly a low one, but could rise on his/her own from a raised chair or one with arms. The chair lift reimbursement covers only those who cannot rise at all from an arm chair.)

· 

Once standing, the patient must have the ability to walk.

Note that, even in qualifying cases, Medicare covers only the seat-lift mechanism itself (typically up to $300, depending on the state). In addition, the patient’s attending physician for the condition under treatment must also be the prescribing physician for the chair lift.

Bathroom Safety Aids

Unfortunately, Medicare will not reimburse for most bathroom safety aids. However, patients that are unable to access their bathroom may qualify for bedside commode as well as patients with a qualifying diagnosis may be eligible for a rehab shower commode chair.
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Warranty Repair or Replacement
All products are new and carry the original manufacturer's warranty. The repair or replacement of defective merchandise will be based on the respective manufacturer's warranty policy. 
We will work diligently with the manufacturer to take care of your service need by arranging part replacements. Texas Star HMES Supply.com and/or the manufacturer reserve the right to replace the defective part(s) and requests for replacement parts will be processed as quickly as possible.  We are unable to expedite shipment on replacement items or parts.  If a replacement part cannot be rapidly obtained, a new item will be shipped.  Regretfully, we are unable to accept cancellations after the merchandise arrives.  Cancellations will be treated as a standard return based on our posted return policies.
After thirty (30) days of receipt, we will refer all issues concerning defective merchandise to the manufacturer for warranty processing, if applicable. 
All claims must be made through The Medical Supply Depot.com.  For more information or to file a claim please contact Customer Support at 1-866-574-2536 (option 2) or via e-mail: Info@texas.com
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Copyrights & Trademarks
All content of Texas Star HMES Supply, Inc., D/B/A: Texas Star HMES Supply.com (“the Corporation”), including but not limited to text, graphics, logos, button icons, images, digital downloads and data compilations are the sole property of the Corporation, its suppliers, manufacturers and/or their respective owners, who may or may not be affiliated with, associated to, or sponsored by the Corporation and are protected by United States and/or international copyright and/or trademark laws. All trademarks, product names, company names and logos appearing on the Website known as texas.com (“the Website”) are the sole property of their respective owners.
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Disclaimer
The Corporation, its suppliers and manufacturers are committed to maintaining information that is as accurate as possible provided on our Website via regular updates. However, due to human error, or otherwise, the Website may contain pricing, product descriptions, quantities, images, product discontinuation and/or other content on this Website that may be incorrect, incomplete, inaccurate, unreliable, not current, and/or not error-free. While we make every effort to ensure these mistakes do not happen, the Corporation cannot honor incorrect prices, misprints or typographical errors. In addition, the Corporation shall not be liable for manufacturer price changes, which may occur at any time without prior notice. The Corporation reserves the right to change prices and/or information for all products without prior notice. The product images on the Website are for illustration purposes only. Design revisions and color variations may apply.
In the event an error is found, the Customer will be notified as soon as possible. At that time the Customer will have the opportunity to proceed with their order with the corrected pricing and/or quantity or cancel their order completely. In addition, if a product received is not as described, the Customer may return it in unused, resalable and original package condition as per our return and exchange policy above.
Under no circumstances, including, but not limited to, negligence, human error, intentional misuses or otherwise shall the Corporation be held legally responsible for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of income, profit and/or data, loss of or damage to person or property and claims of third parties resulting from the use, or the inability to use, the materials on the Website, even if Corporation and/or its representatives have been advised of the likelihood of such damages.  If the Customer's use of materials from the Website results in the need for servicing, repair and/or correction of equipment and/or data, the Customer assumes any and all costs thereof.  If the state in which delivery takes place does not allow the exclusion or limitation of incidental or consequential damage the above limitation or exclusions may not apply to the Customer.  The courts of the State of New York shall maintain jurisdiction over all disputes arising out of transactions taking place on the Website. 
THIS SITE DOES NOT PROVIDE MEDICAL ADVICE. The Site and the Services, including but not limited to, articles, newsletters, blogs and news are provided for informational purposes only, and is not intended as a substitute for professional medical advice, diagnosis, treatment or prevention of any disease. Always seek the advice of your physician or other qualified health provider or professional with any questions you may have regarding a medical condition or product. Never disregard professional medical advice or delay in seeking it because of something you have read on this Site. If you think you or your family member(s) may have a medical emergency, call your doctor and/or 911 immediately. The Corporation does not endorse or recommend any specific products, opinions, physicians, tests, procedures or other information, including but not limited to, articles, newsletters, blogs and news that may be mentioned on the Site. Reliance on the Site and the Services is solely at your own risk.
The Corporation is solely a mail order company which carries over 25,000 products. It is not possible for our representatives to know each product carried in full detail. While we will help the customer to the best of our ability, the Corporation cannot guarantee a product's compatibility and will not be held liable for any incorrect information given. It is the Customer's responsibility to do further research before making a purchase. For further information or questions regarding any of our products, please contact the product manufacturer directly.
The Corporation at any time may amend polices contained on the Website. By using this Website, you agree to be bound by any and all such amendments.
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Return Policy

If, for any reason, you are not completely satisfied with your purchase simply return the item within 30 days for a complete merchandise refund or exchange. All returns must be unopened and in resalable conditions and contain the original packing material, manuals and blank warranty cards. Credit will not be granted for merchandise unsuitable for resale. Merchandise must be in original packing and is subject to inspection. Merchandise that has been marked, affixed with stickers, or with crushed packaging will not be accepted.
*Texas Star HMES Supply, Inc.  will only pay return shipping costs if returned items were shipped in error, due to incorrect product information listed on our website. If order was placed and the return items in question were due to customer's error, Texas Star HMES Supply will not refund the initial shipping charges. Additional shipping charges for exchanges will apply.
Due to health, hygienic and safety regulations, products which relate to personal hygiene and self care are non-returnable. Products that come in contact with the body; can not be returned - they are single use patient items. No hygiene product can be returned if the package has been opened per Public Health Policy and per our policy.
Example: Hygiene products, toileting products, bathroom products, body braces, egg crate cushions, wheelchair cushions, stockings, splints, etc.

  • Return Authorization (RA) number must be obtained from customer service or a sales representative for any and all returns. To obtain your RA number simply call us at toll free 1-866-574-2536, 8:30AM-6:00PM EST, Monday through Friday. RA numbers are valid for 10 business days from the date of issue. A return without an RA number will not be accepted.

Delivery
All orders placed by 2:00 PM EST are shipped the same day (subject to stock availability). Due to size or weight, some items may require extra time for delivery. Special and custom orders may take up to 3-4 weeks for delivery. Please call us if you have any questions about your order or shipping timeframe. All shipments are discretely and safely packaged.
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How To Order

Please call 1-866-574-2536 or order using our secure online shopping cart 24 hours/ 7 days a week. Click Here to Order Now.

Fax/Mail Orders

Please make sure your customer number, name, address, daytime phone number, credit card number with expiration date, and complete ordering information are included.
Order By Fax:
(972-) 226-6096
Order By Mail:
Texas Star HMES Supply Inc
Attention: Sales Department
2611 N Beltline Road #113
Sunnyvalle, Texas, 75182-9301

Payment
For your convenience we accept American Express, Discover, Master Card and Visa. You can also pay by E-check or send your payment to the address above. Please note that it make take 5-7 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $30 penalty fee.

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US Government and Educational Institutions

No payment is required at the time of purchaser for most United States Federal, State and Local Governments, as well as Educational Institutions. Simply set up your account online and Fax us your PO# (Purchase Order) to 1-972-226-6096. The purchase order number is necessary in order for us to process your request. Our standard payment terms are Net 30 Days.

If you are experiencing any difficulties in setting up your online account or placing an order call us at Toll Free 1-866-574-6096. Any of our Customer Care Advocates would be glad to assist you.
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Private Insurance & Medicare Reimbursements

Your purchase will include two copies of your order; one for your files and one for you to submit to your insurance company or Medicare. We will help with the appropriate insurance codes (HCPCS codes). In order to bring you the absolute lowest everyday prices, we do not file insurance claims on your behalf.


Shipping and Handling Charges

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The Fedex Ground shipping rates  on most standard items are as follows:

Orders Up to $99.99 - Only $ 9.95 per order
Orders $100.01 and Up- FREE Shipping!
Free shipping offer does not apply to Express Air Delivery and certain bulk or oversized items. 

We do not ship to Puerto Rico, the U.S. Virgin Islands and International destinations for consumer orders.
Express Air - For Faster Delivery
Next Day Air Service or 2nd Day Air shipping rates are available. Please call 1-866-574-2536 or e-mail Info@texas.com for more information.

Oversized, Bulk or Wholesale Orders
Please call or e-mail Info@texas.com for shipping charges for bulk or oversized items, or wholesale orders. 
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Sales Tax

Florida shipments: 7.00% FL State sales tax will be applied to all taxable merchandise and shipping costs.
Colorado shipments: Starting May. 1st, 2010 there will be a 7.72% FL State sales tax applied to all taxable merchandise and shipping costs.


Warranties

Texas Star HMES Supply will honor all applicable manufacturer warranties. Please call us at 1-800-278-0227 or e-mail us for a Return Authorization (RA#). In the case of defective or broken components, return only the component.

For Information On Products Not Shown Online
Please call our Customer Service Representatives Toll Free at 1-866-574-2536.

Privacy Policy

We respect your privacy. We will not sell or share your name, phone number or any information about you with any other company without your expressed written permission. We do not do any telemarketing (we ask for your phone number in the rare event that there is a problem with your order, or, if we need to verify credit card information for your protection).

If you do not wish to receive information on new products and other promotions from our company by e-mail, you can choose to opt-out of our e-mail promotions when you place your order (by clicking on the E-Mail Promotion Opt-Out check box), or you can e-mail us at Info@texas.com

Our Security Policy

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Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. Texas Star HMES Supply uses Secure Sockets Layer (SSL) provided by Verisign®, an encryption technology that protects your credit card information. SSL encrypts all ordering information (name, address, and credit card number) so no one can read it as it travels over the Internet. As an additional layer of security for orders placed on the Internet, we do not keep records of your credit card numbers or expiration dates on file. This information is passed directly through to our credit card processing company during the ordering process. Texas Star HMES Supply is HIPAA compliant.

Advertising Policy:

Any banner advertising will be clearly marked as "Advertising". Please Click Here if you would like to advertise on our site.

Site last modified on April 28th, 2011. To contact the webmaster with any suggestions or complaints please click here.


* Guarantee not valid on competitor bonus offers, free offers, auction websites, non-retail (wholesale) websites, private sales, special buys, promotions, typographical errors, clearance sales, member club pricing, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction. Internet and/ or Mail Order competitor offers must include shipping and handling charges as the basis for comparison. Item must be identical make and model# in brand-new condition. The terms of this guarantee are subject to change without notice.


NOTICE:
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