Shipping & Delivery
Most items are in stock for immediate shipment and delivery. For the speediest delivery, items are shipped from the closest in-stock warehouse. Most orders are typically delivered in 3 business days or less from date shipped but few may take as long as seven. Some orders may be shipped from various stocked warehouses and thus be delivered in more than one box and/or on different days. Rest assured this will not affect your shipping charges.
Most power wheelchairs, scooters and lift chairs usually leave the warehouse within 1 – 3 business days and may be delivered by common carrier or via freight company and thus may take 5 – 7 business days from when it leaves the warehouse. The freight company will contact you when the item has arrived at their local freight facility to schedule a delivery time that is most convenient for you.
In the unlikely event that an item is out of stock, on backorder, needs to be special ordered or there is a delay in the processing of your order you will be notified via e-mail within 1 business day with an estimated time of delivery. It is the customer's responsibility to respond to e-mails originating from our Customer Support department. Delayed responses may cause a delay in shipment of your item(s) in question. Customers who choose not to provide us with a current and functioning email address may not receive these notifications. Product substitutes will be offered, whenever possible. If we are unable to fulfill the order, you will be promptly refunded.
Orders typically ship via UPS or FedEx ground though some are delivered via USPS or freight company. Orders over $90 will receive FREE SHIPPING; whereas orders under $100 ship for a flat-rate fee of $9 per order.
FREE SHIPPING or flat-rate shipping does not apply to International Checkout orders as well as orders to the following States and Territories: AK, HI, AS, FM, GU, MH, MP, PW, PR and VI. page. Simply place any items you wish to purchase into your shopping cart. You may pay with international credit cards, bank wire transfer and PayPal.
Expedited (Next Day Air, Second Day Air, or 3 Day Select.) shipping is available for an additional fee. Contact our sales team at: 1-866-574-2536 or firstname.lastname@example.org for complete details or place a request. Expedited shipping is only available for delivery on Monday thru Friday not including legal holidays. Special Saturday delivery may be arraigned for an additional cost but must be requested via contacting our Sales department directly and may not be available on all items. Delivery option refers to the time it takes for your order to arrive after it has shipped - it does not include the time it takes us to process and have your order prepared for shipment. By placing an 'Expedited Shipping' request you herby authorize Texas Star HMES to charge your credit card for any additional charges required to accommodate your request.
We are not liable for any lost shipments that occurred due to customer error. Delivery to a non-existent address is the responsibility of the purchaser. Please make certain that all customer’ related information is entered correctly upon submitting your order.
Order fulfillment emails along with tracking numbers are usually sent within 1 - 2 business days upon shipment of your order. Items may sometimes arrive prior to your receiving the tracking information.
Products ordered and subsequently refused by a customer at their address, three failed delivery attemps or returned without contacting us for a Return Merchandise Authorization (RMA) number will automatically incur a 35% restocking fee. In addition, the original shipping charge will be deducted for all item(s) or orders including those that received the free shipping promotion. We are not responsible for lost shipments due to customer refusal. Expedited shipping costs will not be credited if delivery of the item is refused.
Shipment boxes that arrive with damage should be signed for as damaged and refused and our Customer Support department must be promptly notified of such.
Merchandise errors must be reported within 24 – 48 hours of delivery. Upon arrival of your shipment, please ensure the contents of your package immediately and report any discrepancies or damages.
Shipping damages must be promptly reported to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as-delivered condition. Claims issued on damaged or lost orders can take the carrier 7 - 10 days to process. Once a claim has been initiated and processed, a replacement will be shipped. We are unable to accept cancellations on merchandise after it arrives damaged or is lost; however, every effort will be made to correct this situation promptly. Packages lost in transit are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Although we are unable to expedite replacements, please be assured that we will work diligently to resolve these matters expeditiously.